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This website is operated by Wix for ‘Handmade By Sarah’. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

You agree to receive from time to time promotional messages and materials from us, by mail, email, social media or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

Price & Payment

The price for the supply of goods is as set out on the website. Payment shall be made before the supply of goods by the Supplier.

We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

Returns & Exchanges

All personalised purchases are non-refundable or exchangeable.


​We can exchange your product within 14 days of receipt providing the original product purchased is in its original unused and unworn condition. We ask that when returning the original product to us, that you include a pre- paid, stamped and addressed envelope for us to return the exchanged product. Please be aware that any product being exchanged is your responsibility until it reaches us. When sending an exchange please include these details:  name, phone number, email, return address, details of exchange. Ensure it is well packaged to avoid damage in the post and to get proof of postage.


If for some reason you are unhappy with the product purchased we will be happy for you to return the product within 14 days of receipt and a refund will then be made providing that the product is in its original unused and unworn condition. Please be aware that any product being returned is your responsibility until it reaches us, therefore we recommend that you use Royal Mail, recorded delivery. Ensure it is well packaged to avoid damage in the post and to get proof of postage. The Customer is responsible for paying return shipment costs if the goods are returned for any reason other than them being defective.

If the product is returned in an unsaleable condition we reserve the right to not issue a full refund.

Customer’s Obligations

To enable the Supplier to perform its obligations under this Agreement the Customer shall:

  • co-operate with the Supplier

  • provide the Supplier with any information reasonably required by the Supplier including but not limited to accurate measurements for the size of the goods, including collar size, where applicable

  • to only make payment using the Customer’s own credit/debit card or, if using a card belonging to another individual, with their express permission

  • The Customer shall warrant to the Supplier that they are over the age of 18 and are legally capable of entering into a binding contract.

  • The Customer shall warrant that they have read and agreed to the provisions of this Agreement prior to placing an order with the Supplier.



The Customer shall indemnify the Supplier against all claims, costs and expenses which the Supplier may incur and which arise, directly or indirectly, from the Customer’s breach of any of its obligations under this Agreement, including any claims brought against the Supplier alleging that any goods and/or services provided by the Supplier in accordance with the Specification infringes a patent, copyright or trade secret or other similar right of a third party.

You agree to indemnify and hold ‘Handmade By Sarah’ harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.


The date of delivery specified by the Supplier is an estimate only.  Time for delivery shall not be of the essence of the contract and the Supplier shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the goods.

Nature of products and defects

The Customer may use information provided by the Supplier, including details on the Supplier’s web site but it is the Customer’s responsibility to ensure that the goods that they are ordering are suitable for their requirements. Colours of products may not be identically represented on photographs due to camera or monitor settings and products made from natural leather may vary slightly in colour depending on factors such as illumination.

The Supplier shall not be held responsible for the way in which the Customer uses the goods once they have been delivered. The Customer shall ensure that they care for the goods correctly.

If the goods are made from natural materials such as leather, they may contain natural variations in texture or colour; for the avoidance of doubt, such natural variations shall not be considered as defects for the purpose of the Agreement.

If the goods are hand stitched, hand edged or hand dyed, there may be some slight variation as a result of the individuality of the production method; for the avoidance of doubt, this variability shall not be considered as defects for the purpose of the Agreement.

Information and images on the website

Information and material present on this web site is intended as a truthful and honest guide to the Company’s products, it is however the responsibility of the Customer to ensure that the goods meet their requirements before placing their order. The use of the web site is at the Customer’s risk and the Company accepts no liability for its use.

The Customer has permission to use the pictures, information and material on the web site to assist in their selection of goods. The Company does not give its permission to copy or reproduce the pictures, information and material for any other purpose. The copyright in the goods shall remain the property of the Supplier.

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of ‘Handmade By Sarah’.


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